Jurnal Manajemen (E-ISSN: 3124-1573)

Pengaruh Kualitas Pelayanan Akademik Terhadap Kepuasan Mahasiswa Administrasi Niaga

Valentina Dhiany Putri — 2026-08-30

Academic service quality is a critical determinant of student satisfaction that directly influences institutional reputation and sustainability. However, the Business Administration Department at Bandung State Polytechnic faces several challenges, including slow service delivery, limited staff responsiveness, non-transparent administrative procedures, and recurring online system failures that contribute to student dissatisfaction. This study aims to analyze the magnitude of the effect of academic service quality on student satisfaction. A quantitative survey method was employed involving 100 active students selected through simple random sampling. Data were collected using a Likert-scale questionnaire and analyzed through validity tests, reliability tests, normality tests, simple linear regression, t-tests, and the coefficient of determination using SPSS. The results confirm a positive and significant effect of academic service quality on student satisfaction, producing the regression equation Y = 4.228 + 0.745X with a significance value of 0.000 < 0.05. The coefficient of determination of 66.6% reflects a dominant contribution, while the remaining 33.4% is attributed to external factors such as lecturer competence, campus facilities, and curriculum relevance. Continuous improvement across the dimensions of tangibles, reliability, responsiveness, assurance, and empathy is strongly recommended to sustainably maximize student satisfaction.

Pengaruh Lingkungan Fisik terhadap Produktivitas Pembelajaran Mahasiswa di Gedung Administrasi Niaga Politeknik Negeri Bandung

Syabilla Rizky — 2026-08-30

The physical environment plays an important role in supporting students’ learning productivity. However, several conditions in the Administration Building of Politeknik Negeri Bandung, such as room temperature, air circulation, and noise levels, may affect students’ comfort and concentration during learning activities. This study aims to determine the condition of the physical environment, assess the level of students’ learning productivity, and analyze the effect of the physical environment on students’ learning productivity in the Administration Building of Politeknik Negeri Bandung. This research employed a quantitative method with descriptive and associative approaches. Data were collected through questionnaires distributed to 100 students of the Department of Business Administration and analyzed using validity, reliability, normality, simple linear regression, t-test, and coefficient of determination analyses. The results show that the physical environment is categorized as moderate, with an average score of 3.12, while students’ learning productivity is categorized as high, with an average score of 3.41. Furthermore, the physical environment has a positive and significant effect on students’ learning productivity, with a regression coefficient of 0.408 and a significance value of < 0.001. The coefficient of determination (R²) of 0.246 indicates that the physical environment contributes 24.6% to students’ learning productivity.

Pengaruh Sarana Belajar terhadap Kepuasan Mahasiswa

Annisa Najwa Fadhilah — 2026-08-30

Higher education requires adequate learning facilities to support the effectiveness of the learning process and improve student satisfaction. The availability of proper learning facilities can create a comfortable learning environment, support academic activities, and help students better understand course materials. This study aims to examine the effect of learning facilities on student satisfaction among students of the Business Administration Department at Bandung State Polytechnic. The research employed a quantitative approach using a causal associative method. The population consisted of 1,483 active students, with a sample of 100 respondents selected through the Proportional Stratified Random Sampling technique. Data were collected using questionnaires and analyzed through validity tests, reliability tests, normality tests, simple linear regression analysis, t-tests, and coefficient of determination analysis using SPSS software. The results indicate that learning facilities have a positive and significant effect on student satisfaction, with a t-value of 23.950 and a significance value of less than 0.001. The regression equation obtained is Y = 1.068 + 0.468X. The coefficient of determination (R²) value of 0.854 indicates that learning facilities explain 85.4% of the variation in student satisfaction, while the remaining 14.6% is influenced by other factors outside the scope of this study. Therefore, learning facilities are an important factor in enhancing student satisfaction in the Business Administration Department of Bandung State Polytechnic

Determinasi Kinerja Karyawan Melalui Disiplin Kerja, Motivasi Kerja, Dan Kompensasi Pada PT Tiki Jalur Nugraha Ekakurir (JNE) Cabang Jakarta Utara

Dita Aisha Herditia — 2026-08-30

Human resources were one of the important factors in supporting company performance, particularly in the logistics service industry, which required high productivity and service quality. This study aimed to analyze the effect of work discipline, work motivation, and compensation on employee performance at PT Tiki Jalur Nugraha Ekakurir (JNE) North Jakarta Branch. This research used a quantitative approach with a survey method. The sample consisted of 110 employees selected using a saturated sampling technique. Data were collected through questionnaires using a Likert scale, while data analysis was conducted using validity tests, reliability tests, classical assumption tests, multiple linear regression analysis, t-tests, F-tests, and coefficient of determination tests. The results showed that work discipline, work motivation, and compensation simultaneously had a significant effect on employee performance. Compensation was found to be the most dominant variable affecting employee performance. This study concluded that improving employee performance could be achieved through strengthening work discipline, increasing work motivation, and providing appropriate compensation.